Phone-Validator is a service operated by Byteplant, a company located in Germany and operating according to EU General Data Protection Regulation (GDPR) standards and the German Federal Data Protection Act (BDSG) - one of the strictest data protection and privacy legislations in the world(see Bundesdatenschutzgesetz for details).
We do not process or store addresses for any purpose other than validation.
We do not share any client data with any third party at any time.
We retain personal data processed on behalf of our clients for as long as needed to provide services to our clients.
All data from API requests and batch/list processing will be automatically deleted within 14 days after the data has been made available to us.
No - the phone numbers are not contacted in any way, nor will any phones connected to a line ring during the entire validation process.
Yes, Phone-Validator supports any type of number: mobile, landline/fixed line, VoIP etc.
Yes, during the validation process we also detect the exact line type (landline vs. mobile) to ensure full compliance with the FCC Telephone Consumer Protection Act (TCPA).
Our Phone-Validator service covers 240+ countries world-wide.
Our Phone Number Validation Online API is hosted at three different locations in Europe. We guarantee an availability of 99.9% - please see the API server status page for real-time availability information.
API requests will be typically answered within 750ms.
For mobile numbers we have direct 3-way redundant world-wide provider access and the validation results are confirmed by live network queries. Landline numbers are confirmed by directory lookups. Invalid landlines are detected with 100% accuracy, and landline numbers which are currently assigned/connected/live will be identified as VALID_CONFIRMED with an accuracy of > 90%. Phone numbers with a VALID_UNCONFIRMED status are valid according to the current national and international phone numbering plans (correct number of digits, valid prefix etc.), but the validation process did not find positive evidence that the number is currently assigned/connected/live.
Databases, CRM systems and Excel are capable to export data to CSV (comma-separated values) files - please see the answer to the next question for instructions on how to upload a CSV file for validation.
Our automatic format detection tries to detect and convert files submitted in many common spreadsheet and archive formats, but this sometimes fails. If this happens, make sure you submit your list in one of the following formats:
If you have a spreadsheet, use your spreadsheet software to export the list to text/csv format.You can check your list with our Phone List Validator tool before uploading.
We use a third-party service (FastSpring) to manage payments. Please use the same email address both for your validation task and for the Share-It purchase, so that the task to start can be identified. If you already used a different email address, please send us an email so we can start your task manually.
You can start the validation process by uploading a CSV (one phone number per line, use the column headers 'phone' and 'country' for the ISO two-letter country code [optional]).
Excel files must be exported to CSV first:
You can log into the FastSpring Customer Care Center using the following steps:
We use a third-party service (FastSpring) to manage payments. Share-It implement their own customer accounts. Please do not confuse Share-It accounts with Address Validator accounts, both may use different email addresses and/or passwords.
We use a third-party service (FastSpring) to manage payments. Find instructions to cancel a subscription here.
